ZOOM’s commitment to innovation brings new capabilities to our world class recording workforce optimization suite with the introduction of land mobile radio recording.

Your company has people on the go, providing Utilities, Transportation, Logistics, Security, Healthcare, Oil & Gas to your customers.  It is serious business and there are critical protocols, process, compliance and regulations which have to be followed.  In addition, it can be a headache to administer and manage multiple solutions from multiple vendors.

Wouldn’t it be ideal to record mobile land radio conversations as part of your overall compliance recording solution along with your back office, and contact center in one single solution?

ZOOM gets it. We practically invented call recording, and offer a consolidated capability to record land mobile radios along with your calls, emails, chats, and texts in a single application.  ZOOM consolidates the infrastructure you need for compliance recording.  In addition our quality management software centralizes  workflow processes for reviewing, replay and management of incidents.  Other vendors may record them, but only ZOOM provides a single application for reviewing all interactions, regardless of channel, in a single location.

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ZOOM Land Mobile Radio features:

  • Multi-site/source capable:  record in a single, or multi-site environment
  • Single workflow:  Our suite is purpose-built to manage multiple channels of recorded interactions and help you refine those interactions as part of the whole customer experience.  Simply put, nobody does this better than ZOOM.
  • Incident Management: quickly and easily tag and group interactions for easy discovery, replay and analysis.
  • Easy deployment:  ZOOM land mobile radio recording is an easy add on deployment with Barix or Audiocodes hardware, or as a new installment of ZOOM’s WFO Suite.

ZOOM radio recording was designed for operations compliance, forensic incident investigations, security, and more. It is reliable, secure, and easy to use; and perfect for industries such as:

  • Utilities: Electric, Gas, Water, Sewer, Pipelines, Hydroelectric, Nuclear, and Telecommunications.
  • Transportation and Logistics: Train, Bus, Subway, Airport, Shipping, Hazardous Materials, Air Cargo, Life Flight, Roads, Bridges, and More.
  • Security, Healthcare, Health, Safety, & Environment: University, Corporate Campuses, Public Safety, Manufacturing, Storage Facilities, Commercial Operations, Healthcare, and Government.
  • Oil and Gas: Exploration, Production, Offshore, Onshore, Storage, Offloading, Extraction, Processing, Refining, and Power Plants.

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