WFO for Amazon Connect:
Contact centers traditionally required a large up-front investment of time, resources and money to implement and maintain necessary software and infrastructure. Amazon created a splash with their revolutionary self-service, usage-based cloud contact center offering. ZOOM now delivers its world class WFO platform as a complimentary, flexible, easy to spin up, pay per minute offering via a seamless integration with Amazon Connect.
The future is here, your organization can pay as you go for all your contact center needs with ZOOM’s top tier WFO software paired with Amazon Connect.
Amazon Connect + ZOOM makes it easy to deploy a voice-based customer contact center and provide reliable customer engagement at any scale.
The following features are supported with ZOOM’s Amazon Connect integration:
ZOOM WFO + Amazon Connect Call Recording options for deployment:
Cloud as a Service
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