ZOOM Performance Analytics

ZOOM Performance Analytics (ZPA) is a cloud-based reporting tool providing an easy to use interface for presenting complex data. Relevant metrics are put into intuitively-designed reports , organized thematically across topic-specific dashboards. Each dashboard contains integrated data generated by ZOOM products and external data drawn from applications in the contact center ecosystem. ZPA provides the functionality of Business Intelligence without the complexity.ZPA_scheme_02

ZOOM Performance Analytics (ZPA)Key Standard Features: 

  • Easy to Use 
  • Standard Reports Included
  • Scheduling for Reports 
  • Easy Set up / Fast to deploy

Key Advanced Features: 

  • Customizable dashboards & Reports
  • External Data Source inclusion

Watch our video overview to learn more! 

Request a Demonstration