ZOOM gets it. Measuring Net Promoter Score® (NPS®) represents more to us than just another KPI, it is a primary driver for our company culture. We are obsessed with serving the needs of our customers and partners. It is our passion and serves as the foundation for how we run our company. This fundamental belief is reflected in our platform which drives key business outcomes including customer loyalty, decreased customer attrition, increased employee engagement and increased revenue.
ZOOM NPS®= 69 ZOOM NPS® = 89
We have seen very positive results with our NPS® program. ZOOM 6.4 enables our customers to do the same.
Our IVR NPS® surveys can be triggered automatically or manually by the agent after a call is completed. The following call platforms are supported for post call IVR survey:
Other (AudioCodes, Broadsoft, Etc)
Standard Dashboards Include:
Advanced Dashboards include:
ZOOM provides extensive customizable reports, dashboards and contact center analytics with our ZPA insights package. Register and click "Show me ZOOM!" to learn more today
© 2018 ZOOM International