Configuration within Epic application makes ZOOM API calls for automatic pausing and resuming of recorded interactions. (more information available in the Epic App Orchard Marketplace) Epic App Orchard
Are you at risk?
If you’re like many contact centers, and you store call or screen recordings with PCI-DSS data - or any HIPAA, GDPR or sensitive customer data – you are at risk.
Your risk grows every day with the increasing availability of speech to text cloud software, like Amazon Transcribe or IBM Watson. Hackers can easily pull a credit card number out of a recorded audio file for 10 cents using these tools.
The average cost of a data breach is $3.5 million - and can easily run higher. Class action lawsuits are significant, not to mention revenue drops, attrition, and remediation costs.
A Million Dollar Risk: PCI DSS Compliance and Call Recording.
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