Recorded on Tuesday, May 31, 2016
Chatbots – robots that simulate one-to-one human conversation – create a seamless experience for customers, who can access your services directly via a messaging app by chatting with the bot, which appears alongside their regular contacts.
Customers can then text message your business, like they would a friend, and get a quick response 24/7 to check order status, make purchases, take surveys and pay bills.
In this session, Simon will show how you can stay ahead of your competition and provide this cutting edge customer service channel to all your digital native customers, including the new kids on the block – Generation Z.
CEO and Founder
© 2016 ZOOM International