Microsoft Skype For Business Integration

Your company uses Microsoft for everything, and now you want to record those Skype for Business calls in the back office and contact center. 

ZOOM gets it. We understand the importance of reducing customer attrition and alignment with compliance initiatives.  Our platform is extensible and covers all of your call recording needs, regardless of your platform.  ZOOM introduces a key integration Microsoft Skype for Business, an industry leader in enterprise and contact center communications. 

Key Features:   

  • Support for Microsoft Skype for Business on premise or in a hybrid configuration
  • Utilizes a dedicated AudioCodes SBC
  • Voice call recording for compliance
  • Capture of Skype call metadata (date, time, extension etc)
  • Configurable call tagging and indexing
  • Live Call Monitoring
  • Fully integrated into the ZOOM WFO suite

How it Works:   

ZOOM records Skype for Business calls routed through an AudioCodes SBC. Session Recording Protocol (SIPREC) based communication is captured and forwarded to the ZOOM Call Recording server and made available inside our WFO suite. 

Request a demonstration today to learn more about ZOOM’s Microsoft Skype for Business and other workforce optimization solutions! 

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