Free E-book: Getting Started with Quality Management
Written by Liam Anderson
Hi, I’m Liam Anderson, trainer and consultant for ZOOM International, and I wrote this book to share our knowledge of best practices in Quality Management from around the world.
Quality management has nuances that an experienced consultant can help you master quickly. Not every contact center is the same, however the problems they face often have similarities. This book contains ideas around how to solve those problems quickly, how to maximize customer experience and drive down costs.
If you want to get some new ideas about quality management in contact centers, get your personal copy today.