Want to serve customers better and more cost effectively while getting valuable information about every interaction? Workforce optimization gives your company new visibility into the customer experience so you can track KPI’s, reach goals and fix what’s not working.

Download this analyst report, from DMG Consulting, and learn more about:

  • WFO market activity and projections
  • Analysis of leading vendors’ customer satisfaction scores
  • Why ZOOM ranked #1 in customer satisfaction

“Delivering a great customer experience isn’t really an option. It’s something your organization must do if you want to keep your customers satisfied and coming back for more.” – Donna Fluss, Founder and President,  DMG Consulting

This edition of the report features an analysis of 11 vendors including Avaya, Calabrio, dvsAnalytics, inContact, Interactive Intelligence, NICE, OnviSource, TelStrat, Verint, VPI and ZOOM International.


Download the DMG Report Now!

© 2018 ZOOM International