2015-2016 WFO Market Report from DMG Consulting
Want to serve customers better and more cost effectively while getting valuable information about every interaction? Workforce optimization gives your company new visibility into the customer experience so you can track KPI’s, reach goals and fix what’s not working.
Download this analyst report, from DMG Consulting, and learn more about:
“Delivering a great customer experience isn’t really an option. It’s something your organization must do if you want to keep your customers satisfied and coming back for more.” – Donna Fluss, Founder and President, DMG Consulting
This edition of the report features an analysis of 11 vendors including Avaya, Calabrio, dvsAnalytics, inContact, Interactive Intelligence, NICE, OnviSource, TelStrat, Verint, VPI and ZOOM International.
© 2016 ZOOM International