Our WFO software solutions for contact centers, back office, sales & marketing teams helps elevate every encounter for customers with a focus on simplicity, service and execution of critical work. We capture customer experience, sentiment and tie surveys together to help you react to customer trends.
We provide OmniChannel Recording, Quality Mgmt, E-Learning, Advanced Speech & Performance Analytics, Voice of the Customer, & WFM Solutions for enterprise & commercial contact centers.
Our platform tightly integrates with Cisco, Amazon Connect & Genesys unified communications software.
Still not sure? Please watch our 4 minute video to learn more.
© 2019 ZOOM International