Our WFO software solutions for contact centers, back office, sales & marketing teams helps elevate every encounter for customers with a focus on simplicity, service and execution of critical work. We capture customer experience, sentiment and tie surveys together to help you react to customer trends.
We provide on premise & cloud OmniChannel Compliance Recording, Quality Management, E-Learning, Speech & Performance Analytics, Voice of the Customer, & WFM Solutions for enterprise & commercial contact centers.
Our platform tightly integrates with Cisco UCCE/UCCX, Amazon Connect & Genesys unified communications software.
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