ZOOM's WFO suite integrates seamlessly with Amazon Connect to retrieve voice interactions and contact center metadata to drive insights into the customer experience.
ZOOM retrieves recorded calls from S3 storage and presents them within our conversation application along with other omnichannel data, CRM data, contact center data and virtually any other data source in your organization.
To learn more, watch this short demonstration:
ZOOM connects directly to Amazon Connect's S3 storage using secure APIs to download call metadata and voice recordings.
A single installation of ZOOM allows for multi-channel input of calls, emails, text, web chat or other interaction types in an easy to utilize application for contact centers.
Learn more about Amazon Connect here: Learn More
ZOOM guides contact centers towards elevating every customer encounter. Our software captures customer sentiment at the point of contact, providing actionable insights for improving customer experience, optimizing agent effectiveness and maintaining compliance.
No other WEM software provides a full 360 degree view of omni-channel interactions, survey results, customer sentiment and quality reviews in a single place the way ZOOM does.
We serve over 2200 customers and partners worldwide, ranging from sub-100 agent contact centers to brands like Amerigas, IBM, Homecredit, Finansbank, Tata Sky, Generali, Allianz, and Vodafone spanning 90 Countries.
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