ZOOM integrates seamlessly to your call platform
Experience the innovation of a single view of the combined customer experience with ZOOM’s search-based conversation dashboard. Capture your customer’s loyalty with post call NPS®surveys and analyze results with quality scores using ZOOM dashboards. ZOOM’s contact center focused reporting and analytics help you make informed decisions and optimize your organization.
ZOOM call recording is one critical element of many for capturing the experience of your customers. Our products comprehensively capture and collate interactions from your customers through multiple channels including voice, text, chat,& email into a single quality management system. ZOOM products go as step further, allowing for survey of customers to capture their experience directly from the source.
